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Every operator is striving to deliver great service.
An immediate welcome; drinks and dishes arriving quickly; the bill delivered promptly.
When service runs seamlessly, people relax and socialise, creating a memorable visit, driving frequency and positive reviews.
But even the best operators struggle.
It's hard to diagnose what’s working and what’s not, particularly at scale, leaving leadership teams feeling out of control of their business.
Servo reveals hidden pain points in the service journey.
By analysing existing CCTV footage, matching it with
sales & revenue data, then creating a bespoke action plan to systematically, consistently improve service across the estate.
The Challenge
Seamless service is key to success, but activity is hard to isolate and improve, while current tools are anecdotal and occasional (e.g. surveys, mystery diner reports).
The Solution
Servo reveals hidden pain points by analysing existing CCTV footage, creating a bespoke action plan to systematically and consistently improve service.
The Results
Servo is proven to improve NPS scores
and guest reviews, and drive higher spend per head, top-line revenue and bottom-
line profitability.
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