Find the moments that hold service back.
Servo analyses existing CCTV to show where service execution breaks down, where demand is missed, and where teams need support — so operators can improve performance site by site.
Partners
Trusted by Leading Hospitality Operators
Dozens of leading hospitality brands across the UK and internationally rely on Servo to optimise their operations.
Great service is hard to manage at scale.
Leaders know what good looks like: fast acknowledgement, smooth handoffs, clean table turns, balanced staffing, full food displays, and queues that keep moving.
What's harder is knowing, across dozens of sites and thousands of trading hours, where execution breaks down and why.
Subjective online reviews
Useful for sentiment, but limited in operational detail.
Periodic mystery shopper audits
A tiny data sample out of thousands of guest experiences.
Isolated anecdotes from managers
Hard to validate, harder to act on at scale.
That makes problems harder to diagnose, slower to fix, and nearly impossible to track consistently across the estate.
Servo shows how operations really run.
Servo analyses your existing CCTV alongside operational context to reveal where service slows down, where standards slip, and where labour is not aligned to demand.
See bottlenecks clearly
Understand where queues build, tables stall, food waits, or guests disengage.
Measure execution consistently
Track the KPIs that matter across every site, every week, in the same way.
Turn insight into action
Give operators and managers practical focus areas backed by real footage and clear reporting.
Live in days, not months
No hardware changes or IT projects required. Servo connects to your existing CCTV and is up and running within days.
Fully GDPR compliant
Built with privacy by design. All data is processed and stored in line with UK and EU GDPR requirements.
Clearer execution. Stronger service. Better economics.
Improve service speed
See where time actually goes across the guest journey — queue to order, order to pass, pass to table, bill to exit — so you can fix the step that's costing you minutes.
Optimise labour deployment
See how demand builds through the day and whether cover is in the right place at the right time, rather than guessing from last week's covers.
Increase conversion
Spot demand you're losing at the door — queue walk-aways, slow acknowledgement, guests left waiting to be seated — the sales that never reach your figures.
Raise operational consistency
Compare how sites execute the same standards, and see where routines drift long before it shows up in a mystery visit or a complaint.
Strengthen coaching
Give managers specific, timestamped examples instead of general feedback, so coaching conversations are about what actually happened on shift.
Improve guest experience
Understand the visit as the guest experienced it — how long they waited, how they were greeted, how the pace felt — not just what ops metrics say.
How Servo works
Connect existing CCTV
Servo works with the camera infrastructure you already have, so there is no need to purchase new equipment.
Define the moments that matter
We align the analysis to your operation, whether that is queue flow, table turns, food running, host performance, or display availability.
Measure execution continuously
Servo tracks activity continuously and turns it into clear operational measures.
Report, review, improve
Your team receives clear reporting, site-by-site visibility, and practical focus areas to improve performance over time.
A focused operational view of what is happening, where it matters, and what to do next.
Built around the operations that shape hospitality
Servo is designed to fit your venue from day one. Choose the starting point that matches your operation — and expand as you grow.
Restaurants
From the first impression to the final bill, Servo gives full-service restaurants the operational clarity to deliver a consistently great guest experience — every cover, every shift.
Quick Service
In fast-paced QSR environments, every second counts. Servo helps operators identify exactly where time is lost so throughput stays high and guests keep coming back.
Pubs
Pubs juggle volume, variety, and atmosphere across multiple service points. Servo brings structure to the operation — so the quality that builds loyalty never slips under pressure.
Bars & Cocktail Bars
Pace and attention define the bar experience. Servo helps operators stay ahead of demand, making sure no guest is left waiting and the night runs without friction.
Clubs & Late Night
Late-night venues operate at an intensity where small bottlenecks quickly become big problems. Servo gives operators the real-time awareness to keep the experience sharp from open to close.
Hotels & Hospitality Groups
Hotels run restaurants, bars, lounges, and events under one roof. Servo unifies operational visibility across every outlet — so group leaders can benchmark performance and scale what works.